Refund policy

Refund Policy for Pixels Lucky

At Pixels Lucky, we strive to provide our customers with the highest quality digital stream alerts to enhance their streaming experience. We understand that sometimes you may encounter issues or have questions regarding our products. That's why we offer comprehensive tutorials and prompt customer support to help you resolve any issues you may have.

Please carefully review our Refund Policy before making a purchase to ensure you understand our terms and conditions.

  1. General Conditions

Due to the digital nature of our products, all sales are considered final once the product has been delivered. We do not offer refunds, exchanges, or cancellations for digital products after the purchase has been made. By completing your purchase, you agree to these terms.

  1. Exceptional Cases

Refunds will only be considered in exceptional cases, such as:

a. Duplicate Purchases: In the event of a duplicate purchase, we will issue a refund for the duplicated item(s) only. Please contact our support team at shoppixelslucky@gmail.com with your order details, and we will process your refund within 5 business days.

b. Technical Issues: If you are experiencing technical issues with a purchased product that cannot be resolved by following our tutorials or receiving support from our team, we may consider a refund on a case-by-case basis. Please contact our support team at shoppixelslucky@gmail.com with a detailed description of the issue, including any relevant screenshots or error messages, and we will do our best to help you resolve the problem.

  1. Refund Requests

To request a refund, please contact our support team at [support email] within 7 days of your purchase. Refund requests must include the following information:

  • Order number
  • Reason for the refund request
  • Any relevant documentation to support your request (e.g., screenshots, error messages)

Please note that submitting a refund request does not guarantee a refund. All refund requests are subject to review, and we reserve the right to deny refund requests at our sole discretion.

  1. Refund Processing

If your refund request is approved, we will process the refund within 5 business days. Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for your financial institution to process the refund and for the funds to appear in your account.

  1. Contact Us

If you have any questions or concerns regarding our Refund Policy, please don't hesitate to contact us at shoppixelslucky@gmail.com. We are always happy to assist and ensure your satisfaction with our products and services.

Last updated: April 2023