FAQs

Here are answers to common questions about buying digital stream alerts from Pixels Lucky. If you still need help, contact us and we will help you sort it out.

What do I get when I buy a stream alert?

You get a digital animated stream alert (or a pack of alerts, if you buy a bundle) for use as an overlay on your stream. Nothing physical is shipped.

Product pages typically describe alerts as full-screen 1920x1080 overlays with a transparent background. Many listings also say a tutorial for use is included. Bundles — such as cheer alert packs — include multiple alerts or variations (for example, light, medium, and heavy rains). Always check the individual product page for that item's exact contents and length.

What file format are the alerts?

Product descriptions typically describe each alert as a .webm file, which is used for transparent overlays. The usual size listed is 1920x1080.

.webm files may look unusual or show a black background when you preview them on their own. That is expected because of the transparent background. They display correctly once you add them to your streaming software.

Some products are tagged “With Sound” and mention audio in the listing. Check the product page if you need a version with or without sound.

How does delivery work?

Delivery is an instant digital download. Pixels Lucky sells only digital products, so there is no shipping and no wait for a package. After you complete your purchase, you can download your file right away.

What streaming software do these work with?

The homepage and product descriptions say the alerts work with OBS, Streamlabs, and StreamElements, and with other apps that support transparent-background overlays.

How do I install an alert?

We have step-by-step guides in our Tutorials section, including:

A tip that appears on many product pages: set your alert duration in StreamElements or Streamlabs to match the length of the alert, unless you want it to loop.

What is your refund policy?

Because these are digital products, sales are generally final once the product has been delivered. Pixels Lucky does not offer refunds, exchanges, or cancellations after purchase, except in limited cases.

Refunds are considered for duplicate purchases (a refund for the duplicated item only) and for technical issues that cannot be resolved with the tutorials or with support, reviewed case by case. To request a refund, email shoppixelslucky@gmail.com within 7 days of purchase and include your order number, the reason, and any useful screenshots or error messages. Submitting a request does not guarantee a refund; requests are reviewed and may be declined. If a refund is approved, it is processed within 5 business days to the original payment method.

Please read the full Refund policy before you buy.

Can I request a custom alert?

If you are not finding the perfect alert, Pixels Lucky welcomes your ideas and may add them to the collection. Share your idea through the Contact page or by emailing shoppixelslucky@gmail.com. This is an invitation to suggest ideas — it is not a promise that a custom alert will be made on request.

Are there discount codes?

Yes. Current codes are on the Bonus page:

  • PIXELSBONUS — 20% off your first purchase
  • BULKPIXELS — 25% off when you purchase 3 or more items

The Bonus page is also the place to look for new rewards.

How can I get help?

Start with the tutorials if you are setting an alert up. For other questions, email shoppixelslucky@gmail.com or use the Contact page.